How do I book an appointment?

The fastest method is to call the salon from 10am Wednesdays to Saturdays. As our salon phone is a mobile, please free to text us if you’d prefer. There is also the option of messaging the salon via our Facebook or Instagram page. Please keep in mind that we are only a small team and if all of us are busy with clients we can’t always get back to you straight way, your patience is appreciated. For all our contact details, please head to our Get In Touch page.

Why can’t I book online?

Appointments are complicated - every head of hair is different, every stylist works a little differently, and every service will require specific timing. To avoid confusion, we’d rather you left it to us to book you in.

What payment methods do you accept?

We are a cashless business, but we have many electronic payment options available- Visa, Mastercard, American Express, Afterpay, Zippay, Apple Pay, Google Pay, Square Pay, and Paypal. We also have gift vouchers available and can take payments over the phone.

Are walk-in appointments accepted?

We may have the capacity to take same day bookings but not walk-ins. This is because we could have clients with special requirements in the salon so we may need to have certain controls in place within the salon.

Do you offer hair colour consultations?

We offer a 15 minute complimentary consultation appointment. A consultation is strongly recommended if you have allergies that might affect your service, are in need of colour correction, or have pre-existing chemical damage that you’re concerned about as it gives us an opportunity to patch test. It’s also helpful if you’re wanting a more accurate quote or are unsure of what to have done. Please read our Disclosure Policy on the T’s & C’s page.

Can I get a price quote before my appointment?

All of our service prices are based on the skill level of individual stylists, time requirements and the amount of product needed. Pre-appointment quotes for colour services are tricky because we often don’t know exactly how much product or time will be require before conducting your service. Check out our Service Menu for a general estimate or get in touch and we can book you in for a complimentary consultation.

Should I wash my hair before my appointment?

A shampoo is included with most of our cutting, styling, and colour services. However, if you prefer to wash your hair yourself or if you want to make your cut service quicker, we don’t mind if you come in with your hair freshly washed. Your hair doesn’t need to be freshly washed for tinting services, but if there’s too much oil or build-up the colour might not take as well, on greys especially.

For on scalp lifting and foiling services, the dirtier the better! Your natural oils help to protect your skin from irritation and help foils stay in place. There’s no need to feel self conscious about dirty hair at our salon.

Is there parking nearby?

On-site underground paid parking is available, the entrance is located on the Mort Street side of the Midnight Hotel. There is also plenty of roadside parking on Mort Street that is free after 5.30pm. Alternatively, our salon is right next to the Elouera Street light rail stop and bicycle parking is located just outside the Midnight Hotel on Elouera Street.

Is your salon wheelchair accessible?

Absolutely. The Midnight Hotel carpark has ample disability parking right next to the elevators that take you up to the lobby floor, right next to the courtyard where our salon is located. There is an accessibility ramp into the building via Elouera Street. The salon chairs can be moved to make way for your chair. Our friendly team are willing and able to assist in any way you’d prefer.

Can I bring a friend to my appointment?

Of course! A support person is always welcome. Please be aware that salon space is limited during the busy periods so you may not be able to be seated together for the entirety of your appointment. If it’s really crucial to have your support person next to you throughout your service, please let us know beforehand so we can make adjustments to our schedule.

Can I bring my pet to my appointment?

We would absolutely love you to! Please let us know beforehand though so we can ensure there aren’t patrons in that have allergies. For the safety and comfort of our team and other clients, we can only facilitate well behaved fur babies. Our salon dog Salem is on duty in the shop, Wednesday, Fridays and some Tuesdays - he loves other pups!